PRIVACY & TRANSPARENCY
Privacy policy
Your dealership workspace. Clear information about your data.
About this policy
This policy covers the Dealer Listing Studio Chrome extension and its Dealer Listing Studio website and dashboard service. The service helps authorized dealership teams retrieve inventory, create Facebook Marketplace vehicle listings and update prices on linked listings. Last updated: October 21, 2026.
Information we handle
We process dealership names, website and inventory-source URLs, branding settings, team member names and email addresses, roles, access status, key limits, trial or access expiry dates, and activation and last-active timestamps. Owner and manager accounts use an email address, a password stored as a salted hash, and a session cookie. Salespeople use individual extension keys and do not have dashboard access. Extension keys are stored as hashes on the server; their full value is shown when created and stored locally in the activated browser so it can authenticate requests. Demo requests contain the name, email address, dealership and optional website submitted through the public form.
Vehicle and website content
Dealership logo images may load from the service or an HTTPS image host selected by your administrator. That host receives the network request, including your IP address; logo requests omit the page referrer. We retrieve dealership inventory and vehicle pages, including vehicle descriptions, stock numbers, prices, kilometres, specifications, photos and source URLs. When you request a listing action, the extension reads relevant Facebook Marketplace form fields and listing content and fills or updates the selected vehicle information. Vehicle-to-listing links, recorded prices, cached inventory and task progress are stored locally in your Chrome profile. Inventory, linked listing URLs, recorded prices, member attribution, listing status and update timestamps also sync to the server for the owner and authorized dealership managers to review. The vehicle URL selected for retrieval is sent to our service. We do not collect your general browsing history, Facebook password, messages or authentication cookies.
Promote workspace
When you start a Promote sync and confirm the signed-in Facebook account, the extension reads visible Marketplace Selling listing links, titles and supported per-listing click, save and share counts, along with any displayed reporting period and the capture time. These snapshots, salesperson profile labels, and ad spend and enquiry totals you manually enter are stored locally in your Chrome profile, separated by dealership, team member and profile label. They are used for listing recommendations and budget planning and are not sent to Dealer Studio. Profile labels are not verified Facebook identities. We do not read private messages or payment details, or place paid ads through this feature. Signing out retains these local records; clearing extension storage or removing the extension deletes them.
Security and operational information
The service processes request IP addresses and account identifiers for rate limiting and abuse prevention. This does not provide GPS tracking. We keep administrative and operational events, such as key creation, revocation, inventory retrieval and account-management events. Hosting providers may process network and technical request information to deliver and protect the service. We do not use advertising trackers or record unrelated browsing, keystrokes or mouse movements.
How information is used
Information is used to validate access, enforce key limits and expiry dates, provide dealership branding and inventory, perform requested listing and price-update tasks, respond to demo and support requests, and protect the service against misuse. The owner can manage dealerships, inventory sources, keys, accounts and expiry dates. Authorized dealership managers can see their team members, linked listings, recorded prices, listing update times and inventory coverage, including which available vehicles each salesperson has not linked. These counts reflect saved listing records, not independent verification of Facebook performance. The extension periodically checks access using Chrome alarms while the browser is running.
Sharing and transfers
Vehicle information and photos are sent to Facebook when you use the listing features. Facebook processes that information under its own policies and account settings; published listing content can be visible to other Facebook users. Our hosting and infrastructure providers process information as needed to operate and secure the service. Data may be processed outside your province or country. We may also disclose information where required by law. We do not sell user data, transfer it for unrelated advertising purposes, or use it to determine creditworthiness or for lending. Our use and transfer of extension user data is limited to providing or improving its stated purpose, security, legally required disclosures and other uses allowed by the Chrome Web Store User Data Policy.
Storage, retention and deletion
Local extension data remains in your Chrome profile until it is cleared or the extension is removed, subject to Chrome’s storage and backup behaviour. Signing out clears activation, cached inventory and current task data, but retains saved listing links and Promote records. Server-side dealership, account, key, inventory, listing, demo-request and operational records are retained while needed to operate the service. Suspension, key revocation and trial expiry block access but retain dealership data. The owner can permanently delete a suspended dealership and its associated accounts, keys, inventory, listings, settings and activity. Removing the extension does not delete server records or Facebook listings. Contact support@dealerlistingstudio.com to request access, correction or deletion of retained personal information; some information may need to remain for security or legal obligations.
Your choices and contact
You choose which vehicles and listings to use with the extension and can stop using it or uninstall it at any time. Contact Dealer Listing Studio at support@dealerlistingstudio.com for privacy questions or requests for access, correction or deletion. If your access was provided by a dealership, you may also contact your dealership administrator. Do not include passwords or extension keys in a privacy request.
Protection and changes
We use HTTPS, access controls, salted password hashing, hashed server-side extension keys and secure session cookies. No system can guarantee absolute security. This service is intended for dealership business users. We may update this policy as the service changes; the current version and update date will remain available on this page.